IT Service Desk

IT Service Desk

We're here to help
IT Service Desk

 

Service Overview

The IT Service Desk is available to help you with technology-related questions or problems. You can report an issue, call, email, or just drop by.

Chat: Chat Link (M-F, 7:45am - 4:45pm)
Zoom: Zoom Meeting (M-F, 8:30am - 4:30pm)
Telephone: (334) 844-4944
Email: itservicedesk@auburn.edu
Walk-in: 3rd Floor RBD Library

 

Normal Hours of Operation
(during academic term)

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

5:00pm - 10:00pm

7:30am - 10:00pm

7:30am - 10:00pm

7:30am - 10:00pm

7:30am - 10:00pm

7:30am - 5:00pm

Closed

Hours of Operation
(during term breaks)

Monday - Friday 7:45am - 4:45pm

Our Mission

The mission of the IT Service Desk is to provide Auburn University faculty, staff, and students with an effective primary point of contact for Auburn University's recommended software and computing resources. The IT Service Desk will resolve the issue or distribute the call to the appropriate staff, technology group, or appropriate resource in order to best meet the needs of the client.

About Us

Our skilled student consultants are your initial support contact and provide immediate response to many questions and problems about computing, telecommunications and information technology at Auburn University. The IT Service Desk also serves as a clearinghouse for system and software problems.

Questions and problems requiring more expertise in specialized areas are referred through the IT Service Desk to full-time, subject-matter experts. Our staff continuously keeps the IT Service Desk informed concerning changes, upgrades, problems, and improvements to technology resources.

The IT Service Desk contacts are traced in order to identify needs and improve service, so please be prepared to provide your AU username when calling. It is easiest to reach us by phone in the early morning hours.