Cellular Services

Cellular Services

Cellular and push-to-talk services and contract info
Cellular Services

Service Overview

Cellular and Push to Talk services are available to the University community through Verizon Wireless and SouthernLinc. Departmental Cellular orders via the cellular device and mobile plan request forms.

Push to Talk orders may be placed by contacting oitcell@auburn.edu.

Verizon mobile requests are electronically routed via email as outlined below:

  1. Submitted forms are routed to the employee.
  2. The employee must click the "agreement form" link in the email agreeing to the University policy and procedure before the request is routed to the DH/Dean/Director.
  3. Once employee 'agreement' is approved the form will route to the DH/Dean/Director for approval.
  4. DH/Dean/Director must approve/reject the request by Using the task form.
  5. Approved requests are forwarded to OIT Cellular for processing.

NOTE: All old devices, regardless of condition, must be returned to OIT Cellular upon receipt of new devices. OIT Cellular is located in the Office Information Technology Building, 300 Lem Morrison Drive.  Prior to returning the device to OIT Cellular please reset to factory settings to ensure all personal data is removed.

Terms & Conditions

  • Due to changes to the Verizon State Contract, all new cellular lines and newly upgraded cellular lines will not be eligible for an upgrade until 24 months after the date of inception of the new line or the date of the equipment upgrade purchase. If the device is replaced during the first two years, full retail pricing will apply. As a reminder, the University Owned Mobile Device and Service Policy states Auburn-owned mobile devices will be replaced no more frequently than every three (3) years.
  • All new cellular lines and newly upgraded cellular lines will be subject to a prorated Subsidy Recovery fee if disconnected before 24 months has elapsed after the date the new service began or the date the equipment upgrade was purchased.
  • This service/device request is governed by the University Owned Mobile Device and Service Policy which states "Auburn-owned mobile devices will be replaced no more frequently than every three (3) years.  Exceptions for mission critical needs may be granted at the dean/associate dean, vice president/associate vice president, or major center director level." 
  • Upon eligible equipment upgrades, the old device must be turned in to OIT Cellular, located in the Information Technology Building at 300 Lem Morrison Drive.
  • Global/International services – One week prior to International travel, contact oitcell@auburn.edu to ensure the appropriate global features are added to your service and the phone is properly provisioned.

Lost or Damaged Device

  • Insurance for mobile devices is no longer available from Verizon for new requests.
  • If lost or damaged device is less than three (3) years old, then a loaner phone may be obtained from OIT to be used until eligible for upgrade.  Request for loaner phone must be made by the employee’s department/unit head.  Email oitcell@auburn.edu for details.
  • A lost or damaged device that is less than three (3) years old may be replaced with a new device if deemed mission critical and approved at the dean/associate dean, vice president/associate vice president, or major center director level.  
  • Any lost or damaged device over three (3) years old is eligible for upgrade with approval of the employee’s department/unit head. 
  • Mobile devices issued by Auburn University that are reported lost or stolen will be flagged by Verizon to prevent the device from being activated for service by someone else.
  • Loaner phones for lost or damaged mobile phones are available from the Office of Information Technology (OIT).  Loaner phones are used devices in good condition.  Email oitcell@auburn.edu for details.

The guidelines listed above are consistent with the University Owned Mobile Device and Service Policy.

Device-specific Links

Apple Device

Samsung Device - Remove Google Account and/or Samsung account prior to performing a factory data reset.

Google Pixel - Remove Google Account prior to performing a factory data reset.

Motorola Droid

Other Devices — contact oitcell@auburn.edu

Verizon Wireless offers special discount pricing to Auburn University employees and students. For SouthernLinc's special discount pricing to Auburn University employees and students, contact Lori Sharpe at (334) 850-1550 or lpsharpe@southernco.com.

If you have questions or comments, please email oitcell@auburn.edu.

Additional Helpful Links