Preferred Supplier Contracts
Auburn University has awarded a contract to Advance Auto Parts for the purchase of auto parts and supplies. Advance Auto Parts works in close partnership with many major automotive suppliers and manufacturers and provides products that meet or exceed original-equipment (OE) specifications and performance.
Locations in Auburn/Opelika:
446 Opelika Road
334-821-7783
1698 South College Street
334-466-8832
Opelika, Alabama 36804
470-421-6978 (C)
The AU Bookstore is AU’s Apple Authorized Campus Store and Service Provider offering Apple products and accessories at education prices. The AU Bookstore is located on the 1st floor of Haley Center and is open 7:45-4:45 Monday-Friday + weekend hours for graduation and home football games.
Sales
Most standard items are in-stock and available for immediate delivery to your campus address.
Custom configurations can be ordered on request.
All department purchases made at the AU Bookstore require payment with AU purchasing card. Cardholders should be aware of any limits or approval requirements prior to purchasing. For most cardholders, $5,000 or higher will require approval from a department chair.
You will need to create a customer account for department purchases using AU purchasing card. e first time you create account you will need to contact Technology Desk to ensure account is set to departmental and not subject to sales tax.
Service
Apple Authorized Service on all Mac’s and iPads using your AppleCare and AppleCare+ coverage.
Free evaluation and quotes for out-of-warranty repairs on devices purchased through the AU Bookstore.
Auburn University's Procurement and Business Services has selected B&H as our preferred vendor for miscellaneous cameras, and some audiovisual supplies. B&H offers a complete line of photo, video, audio, lighting, pro accessories, entertainment, projection and surveillance devices, as well as the broadest selection of security, multimedia, optics and A/V presentation technology in the industry. TigerBuy reflects the E&I discounted pricing schedule.
Frequently Asked Questions
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How do I place my order?
Orders must be placed through the TigerBuy punchout. All orders under or over $5,000 will be placed on the requestor’s PCard through TigerBuy.
You will no longer log in to the B&H checkout portal website and do not need to set up an account as all employees are set up in TigerBuy to use the punchout suppliers.
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How do I pay for my supplies?
All orders under or over $5,000 will be placed on the requestor’s PCard through TigerBuy.
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Are we required to purchase from this Preferred Vendor contract?
Yes, you are required to purchase from this Preferred Vendor contract. B&H Photo has been designated as the "Preferred Vendor" for AU for cameras and audio/visual related products as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon.
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Who are my dedicated account team and how do I contact them?
You may contact your account team by phone at 212.502.6268 ext. 7745.
The team fax is 212-239-7512; or you can also call 1-800-942-8214.
To contact one of the account team members please use the email addresses listed below:- Alexis Mantell - Team Manager
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What items cannot be purchased from this contract?
Due to our existing contract with Connection for IT Peripherals and offerings from their full catalog, if your item is listed on the Connection's website, it cannot be purchased from B&H. B&H has made an effort to block certain items such as networking supplies, software, tablets, printers, computers and gaming. To order IT Peripherals, computers, etc., go to Connection's AU website.
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What are the delivery terms?
F.O.B. Destination - freight is free for orders that weigh less than 70 pounds. Orders weighing more than 70 pounds.. or requiring truck delivery will be charged reasonable shipping.
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What is B&H return policy?
Products many be returned in brand new condition for any reason within 30 days of purchase. Items may be exchanged or returned for a full refund, the refund will be issued in the same way the product was originally purchased.
Refer to B&H's return policy at www.bandh.com for additional details.
Please contact Christalyn Thomas in PBS at cmc0122@auburn.edu or 844-3711, if you have any additional questions.
Bill - 800-800-0019 ext.33453
A new contract for IT products has been awarded to Connection and will be in effect 01/01/20 - 12/31/24. In addition to peripherals, this contract now includes desktops, laptops, tablets, and enterprise level solutions.
Frequently Asked Questions
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How do I place my order?
Orders must be placed through the TigerBuy punchout. All orders under or over $5,000 will be placed on the requestor’s PCard through TigerBuy.
You will no longer log in to the Connection checkout portal website and do not need to set up an account as all employees are set up in TigerBuy to use the punchout suppliers.
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What if I cannot find what I need on TigerBuy?
Send an email to one of the Connection reprresentatives and they will provide you with a quote in TigerBuy.
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Are we required to purchase from the Preferred Vendor contract?
Yes, you are required to purchase from the Preferred Vendor Contract. This vendor has been designated as the "Preferred Vendor" for AU for this particular commodity as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. If that need arises, since you are potentially violating the bid law, please attach a note of justification to the voucher/purchasing card recon. In some cases, PBS may follow up with you, in others cases, the Preferred Vendor may follow up with you.
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What computer related products cannot be bought off of this contract?
Apple products. All Apple products should be purchased through the AU Bookstore.
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Can I still buy toner/ink cartridges from Connection?
Yes, when purchased with a printer.
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Can I use my purchasing card for IT Products?
All orders under or over $5,000 will be placed on the requestor’s PCard through TigerBuy.
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When I am in need of small dollar IT products, I generally shop sales and get items from a vendor with the currently posted lowest price. Are we not allowed to shop for the best price anymore?
We negotiated the contracts with the best interests of AU as a whole in mind. While you may be able to find a particular item at a lower "fire sale" price at any given moment, use of the Preferred Vendor contracts leads to: compliance with the state bid law, increased financial incentives, higher volume discounts and rebates, and better data for negotiating larger discounts/cheaper prices in the future.
Please contact Christalyn Thomas in PBS at cmc0122@auburn.edu or 844-3711, if you have any additional questions.
Cindy Henderson (Auburn location)
chenderson@davisdirect.com
334-277-0878 ext.180
To place an order for Business Cards visit aub.ie/stationery.
Frequently Asked Questions
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What is the Davis Direct Stationery Program?
Davis Direct will be providing all Auburn University departments with business cards, envelopes, letterhead and notecards.
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Who do I contact at Davis Direct for assistance?
Cindy Henderson (Auburn location)
austationery@davisdirect.com
334-277-0878 ext.180 -
How do I create a new account with Davis Direct?
You do not need to create an account. The stationery portal uses the single sign-on (SSO) functionality through Auburn’s AUthenticate to access the ordering portal.
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How do I access stationery services?
To place an order for business cards visit the stationery landing page at aub.ie/stationery.
Click "Order Stationery" which will bring you to the portal login page.
In the top left corner of the login box, click “Login with SSO” and use your Auburn credentials within AUthenticate to access the ordering portal.
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Can the stationery templates be altered?
While you can customize the content of your stationery order, they cannot be altered. These templates were designed to meet Auburn University brand standards.
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How do I pay for my stationery orders?
Your Auburn University P-Card is the method of payment. Please be sure to enter a billing address that matches what is on file for your P-card. If your billing information is incorrect your order payment will not be processed and a warning will appear on the page. Please make sure the order has processed before you leave the site. You should receive a payment confirmation email from sender@pressero.com within the hour. If you do not receive a payment confirmation email or if a credit card process fee is included in your order, please email austationery@davisdirect.com.
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Do we have contract pricing for stationery printing?
Yes. Auburn University enjoys contracted print pricing for business cards, envelopes, letterhead and notecards in compliance with the State of Alabama Bid Law allowing you to leverage the Davis Direct stationery program as needed. Auburn University evaluates stationery pricing quarterly to capture all price changes within the market. Pricing is subject to change.
Please contact Amanda Hallmark at amh0271@auburn.edu or call 844-3559, if you have any additional questions.
One Diversified LLC is proud to have been selected as preferred vendor for Auburn University. Diversified is an industry leader in educational audio visual, broadcast, and digital signage solutions. Our experienced team and vendors are here to address all your digital technology needs. For classroom presentation, digital signage, broadcast studio or cameras, video conferencing, video walls and more reach out to Diversified today.
Frequently Asked Questions
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How do I place my order?
POs or request for quote can be emailed to Scott Skoneki at sskoneki@diversifiedus.com
Auburn University has selected Enterprise Rent-A-Car/National Car Rental as our preferred vehicle supplier. In 2007, Enterprise Rent-A-Car acquired Vanguard Car Rental Group Inc., the parent of National Car Rental. This transaction combined complementary businesses. Enterprise specializes in in-town rentals and National mainly serves customers who rent at airports. This contract will be in effect August 15, 2021 - December 31, 2026.
Long Term Rentals are available under our program through Enterprise, National, and Enterprise Truck locations. A long-term rental would be a rental longer than a month. Terms and Conditions will remain the same. To get a rate quote use the booking link on this page and enter the possible dates needed.
Frequently Asked Questions
Due to the rising cost of vehicle repair and the increased liability exposure associated with renting vehicles, the University has decided to include damage waivers in its contracted rates with Enterprise effective 7/1/2021. The daily rental rate will now include the Physical Damage Waiver (for damage to the rented vehicle) and the Liability Damage Waiver (with limits of $100,000 per injury/$300,000 per accident/$50,000 per vehicle). Departments renting vehicles should use the University’s Enterprise account code (XZ55028) when making reservations to ensure the waivers are in force for the duration of the rental. Questions regarding the damage waivers can be directed to Risk Management & Safety at 334-844-4533 or aurmi@auburn.edu.
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Who is an eligible renter under the Auburn University contract with Enterprise/National?
The rates and discounts in this agreement apply to Auburn University's faculty and staff on university business.
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Is there a minimum age requirement?
Yes, renters must be 21 or older. Renters 21 to 24 years old are considered young renters. National and Enterprise waives the young renter fee for Auburn University.
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Will I need to show identification at the time of rental?
Yes, you will need to show a valid driver's license.
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What if I am already a member of a frequent renter program with a different car rental supplier?
Enterprise/National will automatically match that benefit level when you enroll in their program. Please contact Christalyn Thomas at cmc0122@auburn.edu with information on which agency and level of "perks" you have so that she can give that information to Enterprise/National.
Benefits of National's Emerald Club membership program:
- Bypass the counter and choose your own car in over 70 major airport markets
- Receive e-receipts to speed up rental returns
- Choice of rewards: free rental days or airline miles
- Self-service kiosk check-in available in major U.S. markets
Benefits of Enterprise's ePlus membership program:
- Expedited counter service at airport locations
- Over 7,600 neighborhood locations, making local and regional business travel easy and convenient
- General aviation/FBO locations, free pick-up and delivery
- Savings on long-term rentals via Month Or More Rental Plan
- Fleet replacement rentals
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What is Auburn's contract ID number?
XZ55028, this number will be needed to receive AU preferred pricing when booking your vehicle rental.
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Will I receive Auburn's contract pricing when making reservations online?
National and Enterprise offers online booking for Auburn University, or through any travel agency using a Global Distribution System (GDS). By providing the contract ID during your online reservation, all reservations are transferred instantaneously into their online system and may be viewed by their rental locations immediately. Through their internet sites, customers can reserve a vehicle at any of their worldwide rental locations. In addition to renting a vehicle, users can review a listing of their entire line of services, find out about special offers, company news, enroll in The Emerald Club or ePlus programs, and reserve your desired car for your business, as well as, your vacation trip.
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Will Enterprise provide delivery service from their local store to the Auburn campus?
Yes, with a 24 hour notice a car can be delivered to your business location at no additional charge.
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What if I am unavailable to sign for a vehicle when it is delivered to me?
You can complete Enterprise's Signature-on-File Agreement form. This form will substitute for the signature or initials of the employee intended as driver of the vehicle in each applicable part of the standard rental contract.
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Are vehicles full of fuel at the time of pick-up or delivery?
National Car Rental provides a full tank of gas with every rental. At Enterprise airport locations, each rental vehicle is provided with a full tank of gas, and at Enterprise off airport locations, each rental vehicle is provided with at least 1/2 tank of gas. University travelers are expected to fill the gas tank before returning the vehicle.
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Is there unlimited mileage with each rental?
Yes. National and Enterprise's rates include unlimited mileage in all car classes, for daily and weekly rentals. SUVs & Trucks are limited to 200 miles per day and 1,100 miles per week. A 2,500 mile cap for monthly rentals will be applied, after which a 20 cent per mile fee will be assessed.
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Will I be able to pay for rentals using my Purchasing Card?
Yes. The Purchasing Card can be used, however only when paying for rental vehicles with our Preferred vendor, Enterprise/National. Also, associated gasoline purchases for the rental vehicles can be charged to the Purchasing Card.
When using National, you can book a vehicle online using your Purchasing Card. After the rental, you will be able to use that same card to make your payment. When using Enterprise, you will not be able to use your Purchasing Card online to make payments, but will be able to use it when turning your vehicle in.
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How do I make reservations if I have Executive VIP status?
If you have Executive VIP status, your reservation must be called into National.
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Is there a recommendation regarding rental vehicle class?
University travelers are expected to rent Compact or Midsize class vehicles unless sharing the rental with more than 2 other AU business travelers. Rental of sport utility vehicles, minivans, or other kind of specialty vehicles require justification and prior authorization from the PBS travel auditor. Rental of luxury vehicles is not permitted. University travelers are highly encouraged to rent hybrid and fuel efficient vehicles when there is availability.
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Are International vehicle rentals included in the contract?
Yes, the contract offers preferred pricing for local, domestic, and international vehicle rentals.
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Are we required to purchase from the Preferred Vendor contract?
Yes, you are required to purchase from the Preferred Vendor Contract. Once you see the pricing on these contracts, we think you're going to WANT to purchase from them due to their very competitive pricing! Beyond that though, these vendors have been designated as the "Preferred Vendors" for AU for these particular commodities as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon. In some cases, PBS may follow up with you...in others cases, the Preferred Vendor may follow up with you.
Please contact Christalyn Thomas at cmc0122@auburn.edu in PBS or call 844-3711, if you have any additional questions.
David Guanella
daguanella@fedex.com
Erin Cook
erin.cook@fedex.com
To set up a new FedEx account number, please follow these steps:
- Complete all sections of the attached form
- Once completed, email form to govtsupport@fedex.com
- Once govtsupport@fedex.com sets up the account number, they will email it back to you as well as other support documentation to help you get started
FedEx Support Channels
Contact govtsupport@fedex.com for:
Opening a new Government account or updating an existing account number
Invoice questions, concerns such as unauthorized charges or charges that don’t belong
Requesting an invoice copy
Asking about a charge on your invoice
Rebilling a charge or removing a charge from your invoice
FedEx Customer Service @ 800.463.3339 for:
Tracking a domestic package
Putting a trace on a domestic package (in case of mis delivery or other issue)
Anything related to Claims
Pick up issues including missed pick ups or modification of current pick up
schedule
Supply order questions or concerns
International Customer Service 800.247.4747
Tracking and Tracing an international package
RCG@FedEx.com Regulatory Department for inquires related to customs documentation
Tech Support 877.339.2774 (Always get a case number)
Anything related to shipping on a FedEx automation system
If you are locked out of your account
If you need to update the shipping administrator
If you need help shipping a package
Questions on FedEx Billing Online, FedEx Reporting Online
FedEx Freight Service 800-332-0807
All questions or concerns related to FedEx Freight
Frequently Asked Questions
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What is the process to set up my AU Purchasing Card to pay for shipping charges associated with my FedEx account number?
Once you have received the e-mail notification from FedEx stating your account has been activated with the program pricing, please call FedEx at 1-800-622-1147 to connect the AU Purchasing Card to the account number.
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Who do I contact if I have a problem logging into the web site or placing an order?
Contact Tech Support at 877-339-2774.
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Who should I contact with general questions about the contract?
Call Christalyn Thomas at 334-844-3711 or send an e-mail to cmc0122@auburn.edu .
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After I submit my application, how long does it take to activate my account with the FedEx contract pricing?
FedEx will receive your application for review the next business day after applying. You will then be notified via e-mail that your account has been activated in 4-7 business days. Within 10 days after account activation, you will receive a "Welcome Packet" from FedEx detailing Services and Support. Note: The conversion of multiple FedEx accounts at once could result in a delay of account activation beyond the 4-7 business day window.
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I have multiple current FedEx account numbers to convert with many new users to "sign up" for the program. Is there a process using the on-line application to accept more than one account number conversion at the time?
Once you have selected "Transfer of Existing Account" on the application, complete the profile information, then enter the 9 digit FedEx account number and click the "Add" tab next to the box. Whether you are entering one account number or many, the "Add" button must be clicked to proceed. After clicking "Add", you can enter the next account number and repeat as necessary. After all account numbers are entered, complete the final portion of the application and submit.
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My current Shipping Service vendor charges my institution for a pick up service. Will this fee be charged under AU'S contract?
For Express and Ground service, pick up fees are waived under this contract.
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What is FedEx Ground?
FedEx Ground is the FedEx answer for reliable, cost-effective delivery of your ground packages with the consistent handling and professional attention you expect from FedEx. FedEx Ground delivers packages to 100% of business addresses in the U.S., Canada, and Puerto Rico, and to every residential address in the U.S. with FedEx Home Delivery Service.
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Can I find out how much my shipment will cost?
For FedEx Express and FedEx Ground shipments, your quote is based on rates associated with your FedEx account number. Once your account has been set up and activated with the agreement pricing, you will see estimated rates based on contract pricing.
Note: The rate estimate and actual shipping charges may vary for International shipments.
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How do I schedule a pick up?
Just go to Pickup at www.fedex.com or call 1-800-GoFedEx/1-800-463-3339.
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How do I track my package en route and verify delivery?
Simply visit our Tracking page at www.fedex.com. Then go to Signature Proof to see proof of delivery. Ground delivery signatures are available by midnight on the day of delivery.
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Can I get a copy of my FedEx Express Airbill?
Please contact the FedEx Revenue Services department at 1.800.622.1147 to request a copy of your airbill.
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How do I order FedEx Express supplies?
You can order supplies online at www.fedex.com or call 1-800-645-9424.
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Can I ship heavy Boxes with FedEx Ground?
Yes. FedEx Ground packages can weigh up to 150 lbs each and up to 130 inches in length plus girth. The limit for FedEx Home Delivery packages is 70 lbs.
For FedEx Ground shipments, the following services are available:
- COD - The COD amount paid on delivery is sent to the shipper through the U.S. Postal Service within 10 days of collection.
- Hazardous Materials (U.S. only) - Package contains hazardous materials.
- Non-Standard Packaging - Check this option if your package:
- measures greater than 60 inches in length but equal to less than 108 inches
- is not fully encased in an outer shipping container
- is encased in an outer shipping container made of wood or metal.
- Return Label (U.S. only) - Select this option to print a return label. Then complete the Return Label screen.
- Delivery Signature Option - Select from two FedEx Delivery Options: Direct signature required and Adult signature required.
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What is the phone number for technical support regarding functions residing on FedEx.com (i.e. Tracking, Rates, etc.)?
For technical support regarding FedEx.com, call 1-877-FDX Assist (1-877-339-2774).
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Are we required to purchase from the Preferred Vendor contract?
Yes, you are required to purchase from the Preferred Vendor Contract. Once you see the pricing on these contracts, we think you're going to WANT to purchase from them due to their very competitive pricing! Beyond that though, these vendors have been designated as the "Preferred Vendors" for AU for these particular commodities as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon. In some cases, PBS may follow up with you...in others cases, the Preferred Vendor may follow up with you.
Auburn University has selected Ferguson Enterprises as its preferred vendor for plumbing supplies. Ferguson Enterprises is recognized as the largest supplier of plumbing related construction and maintenance products in the United States with a vast distribution network with 9 distribution centers and 13,000 branches. There are 17 locations in Alabama including a branch right here in Auburn. This contract went into effect June 1, 2013.
Frequently Asked Questions
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What is the phone number of the local branch in Auburn?
Phone: 334-887-4210.
For general contract questions, please contact Barbara-Anne Harvill in PBS. Barbara-Anne can be reached at the following:
- Office Phone: 334-844-3633
- Email: bzb0082@auburn.edu
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What does this contract include?
This competitively bid contract provides access to over 5 million products, including the following key categories:
- Plumbing
Fixtures
Sinks
Faucets - Pipe, Valves, and Fittings
Back Flow Prevention
Copper Tube and Fittings
Gas Connectors
Plumbing Accessories
Heating Supplies
Valves
- Plumbing
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How can I place orders?
Orders must be placed through the TigerBuy punchout. All orders under or over $5,000 will be placed on the requestor’s PCard through TigerBuy.
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When can I expect deliveries, and are there delivery charges?
All orders are received and processed at the local Ferguson branch. Shipments are made daily to Auburn University via the local Ferguson delivery truck. Orders for stocked material will be delivered to Auburn University on the next scheduled delivery truck. Non-stock material will be delivered as soon as it arrives at the local branch. Lead times for non-stock material can vary. Ferguson has 9 distribution centers and 13,000 branches to help reduce lead times from the manufacturer. Please contact the local branch for help determining lead times for non-stock material. Occasionally, non-stock material will be delivered via UPS, Fed-Ex, or another freight carrier to help expedite orders. There are no freight charges on standard deliveries to the University.
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What suppliers are included in this agreement?
Ferguson Enterprises is a distributor for many major manufacturers. They include: A.O. Smith, Aquatherm, Elkay, Grundfos, Rinnai, Proflo, Ridgid, T & S Faucets, Viega, and many more.
Auburn University's "Grainger MRO Contract" now offers you more savings. Your local Grainger team is ready to help you take full advantage of new product discounts and service benefits.
Here are just a few of your contract benefits:
- Contract pricing, program discounts and solutions
- Shop your way: Call, click or stop by a local branch
- Real-time product availability, order tracking and invoices online
- Same-day shipping on 99% of in-stock items
- KeepStock Inventory Management solutions help you save time, money and space
- Grainger Account Manager on-site daily
Product Categories:
Frequently Asked Questions
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How can I place orders?
Orders must be placed through the TigerBuy punchout. All orders under or over $5,000 will be placed on the requestor’s PCard through TigerBuy.
You will no longer log in to the Grainger website and do not need to set up an account as all employees are set up in TigerBuy to use the punchout suppliers.
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Who is my contact at Grainger?
Melody Mullican
Grainger Industrial Supply
Public Sector Account Manager
Customer Service: 888-803-7320
Cell: 912-655-2908
Melody.mullican@grainger.com
www.grainger.com -
Are we required to purchase from the Preferred Vendor contract?
Yes, you are required to purchase from the Preferred Vendor Contract. This vendor has been designated as the "Preferred Vendor" for AU for this particular commodity as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. If that need arises, since you are potentially violating the bid law, please attach a note of justification to the voucher/purchasing card recon. In some cases, PBS may follow up with you, in other cases, the Preferred Vendor may follow up with you.
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What are the delivery terms/shipping times for my order?
Most orders are shipped free, and most items will be delivered the next day. The transit time is given to you when shopping on the punchout.
The only shipping charges Auburn University is charged for:
- Oversized items that need to go freight are charged $119.00.
- Hazmat items $35.00 charge
- Expedited shipping at the request of Auburn University
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What if I cannot find what I need on TigerBuy?
- Send an email over to Jeff Hicks @ Jeffery.Hicks@grainger.com
Jeff can find the item for you and send you a quote back. Jeff is located on campus and can come to you. - Grainger has an app where you can scan a barcode of the product or take a picture of the item and it can help cross it over on the Grainger website. (This option is not on TigerBuy. If you find the item please place the order through TigerBuy and not on the Grainger app.)
- Send an email over to Jeff Hicks @ Jeffery.Hicks@grainger.com
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How can I make sure consumable items never run out in my department?
Jeff can come to your department weekly to make sure the items you set up as “keepstock” never run out. This service is free of charge. Jeff can be reached at Jeffery.Hicks@grainger.com.
Please contact Barbara-Anne Harvill at bzb0082@auburn.edu in PBS or call 844-3633, if you have any additional questions.
Frequently Asked Questions
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What company was awarded the copier contract?
Konica Minolta
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What are the terms of the contract?
60 month/5 year lease effective upon receipt of machine. This is a lease and cost per copy contract. Maintenance is included in the cost per copy. Departments will be invoiced for copies and the lease quarterly.
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How will I pay for my invoices
All invoices should be paid with your pcard via the online payment system (link is found on your individual invoice).
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Do you have to immediately switch to Konica Minolta
Yes and no. If you own your machine, you simply pay maintenance to the current vendor. All other machines and new leases should be under lease with Konica Minolta as your lease with Ricoh expires.
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What brand of copiers will they be using?
Konica Minolta
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How will we know which Konica Minolta machine will better suit our needs?
The Konica Minolta representative will schedule a meeting with each department to review your needs and make a recommendation.
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Who is Auburn's contact at Konica Minolta and how can we contact them?
Terry Duncan
Phone: (256) 496-2496
Email: tduncan@kmbs.konicaminolta.us. -
What is the charge for copies?
Cost per copy: B/W $.0055 Color $.0358 These rates include all parts, labor, toner, and staples.
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Is there a maintenance charge included with this contract?
Yes, as the maintenance is included with our cost per copy charge.
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Who do I contact first if I need a copier?
Christalyn Thomas in PBS at 4-3711, cmc0122@auburn.edu
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Will these machines be networked?
Yes, if you do not currently have that capability in your office, please contact your IT provider.
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Once machines are ordered, how quickly can we expect our new machine?
Approximately twenty business days.
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Who is responsible for installation?
Konica Minolta will work with the OIT representative for your department to get your device installed and connected to the network.
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Who will handle repairs?
Konica-Minolta. All machines have a service/repair sticker displayed clearly on the front panel of the device with your equipment ID. Service and supply requests can be placed in two ways:
- Online. MyKMBS.com – this online management website conveniently helps you to perform a multitude of valuable functions, including: placing service call, ordering supplies, entering meter reads and even paying invoices. All in one place.
- Phone. Call and reference the equipment ID number on the sticker. Bizhub Customer Care Center at 800-653-2652
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How do I order toner and staples?
Toner can be ordered at no additional cost via the online portal at MyKMBS.com Please reference the equipment ID located on the sticker on the front of the copier when ordering toner and staples.
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Will you be able to order a copier online?
No, you should always call or email Terry Duncan with machine requests.
Mayer Electric has been selected as our preferred vendor for electrical products & supplies. This agreement is effective as of June 1, 2021 and will be for an initial term of three (3) years.
Frequently Asked Questions
What does this agreement include?
This competitively bid contract includes the following products:
- Batteries
- Boxes & Covers
- Conduit, Fittings, & Bodies
- Controls, Automation, & Drives
- Distribution Equipment
- Enclosures, Junction Boxes, Wireway & Trough
- Fuses, Fuse Blocks, & Fuse Holders
- Grounding & Lightning Protections
- Heating & Ventilating Fans
- Light Controls: Dimmers, Occ Sensors, Photo Cells
- Lighting, Ballasts, Lamps
- Motion, Motors
- Plugs, Receptacles, & Plates
- Switches
- Terminal & Distribution Blocks
- Tools, Measuring & Testing
- Transformers, UPS, Surge Protection
- Utility & Pole Line Products
- Wire & Cable Fittings, Straps, Staples
- Wire, Cable, Cords
- Wire Connectors, Lugs, Clips, Terminals, Wire-Nut, Wire Management, Wire Terminations & Splices
Who should I contact regarding this agreement?
Trey Handey is Auburn University's Account Manager. He can be reached at the following:
- Trey Handey – Account Representative
Office: 334-834-5930
Cell: 334-657-8079
Email: thandey@mayerelectric.com - Ryan Callahan – Branch Manager (Auburn)
Office: 334-539-6606
Cell: 256-808-5009
Email: rcallahan@mayerelectric.com - Joel Chambers – Sales (Auburn)
Office: 334-539-6605
Cell: 205-538-5373
Email: jchambers@mayerelectric.com
For general contract questions, please contact Barbara-Anne Harvill in PBS. She can be reached at the following:
- Office Phone: (334) 844-3633
Email: bzb0082@auburn.edu
How can I place orders?
Mayer Electric is a punchout supplier in TigerBuy. You can place orders through TigerBuy on your PCard. All orders over $4,999.99 will be placed on the shopper’s PCard in TigerBuy.
When can I expect deliveries, and are there delivery charges?
Deliveries can be made via a Mayer Electric truck daily. There are no freight charges on standard deliveries to the University. Expedited delivery can be provided based on product availability. However, freight will be charged to accommodate non-standard shipping requirements.
How are returns and exchanges handled?
Items may be returned to the branch or distribution center from which the items were shipped subject to Mayer.
What suppliers are included in this agreement?
Mayer is a distributor for many major manufacturers; click here to view a line card.
Nancy Carter
Account Executive
Phone: 334-353-8751
Email: ncarter@theremigroup.com
Kati Siekkinen
Account Manager
Phone: 704-602-0865
Email: Kati.Siekkinen@theremigroup.com
Staples Customer Service
877-826-7755
Frequently Asked Questions
A new contract for office related products (including general office supplies, paper, & toner) has been awarded to Staples Advantage. The contract went into effect September 1, 2015.
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How do I place my order?
Orders must be placed through the TigerBuy punchout. All orders under or over $5,000 will be placed on the requestor’s PCard through TigerBuy.
You will no longer log in to the Staples Advantage website and do not need to set up an account as all employees are set up in TigerBuy to use the punchout suppliers.
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What can I order from Staples Advantage?
You can order all office supplies including paper and toner/ink cartridges. This contract does not include computer peripherals, printers, or copiers.
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Who is my Staples Advantage representative?
Your sales representative for office supplies is Shelley Hinton. Her email address is shelley.hinton@staples.com.
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Are we prevented from making purchases at the AU Bookstore?
No. While next day delivery will be available to campus and many outlying units, you may have a need for some office related products on a same day basis and may find that sending an employee to a local office supply store is not an efficient use of time and money. In those cases, there is no problem with making the purchase from the AU Bookstore. In general, in any other situations, you should use advance planning (where possible) and let pricing drive your purchase decisions.
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Are we required to purchase from this Preferred Vendor contract?
Yes, you are required to purchase from this Preferred Vendor contract. Staples Advantage has been designated as the "Preferred Vendor" for AU for office related products as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon.
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When and how are Staples orders delivered?
Orders for in stock items received by 4:00 p.m. CT will be delivered from their state of the art Atlanta distribution center on the next business day directly to the ship to location contained in your user profile.
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Is there a minimum order amount when placing orders with Staples Advantage?
Yes, there is a $35 minimum order amount under this contract.
Please contact Amanda Hallmark at amh0271@auburn.edu in PBS or call 844-3559, if you have any additional questions.
United Rentals
1845 East Glenn Ave
Auburn, Al 36830
Equipment, Supplies & Specialty Products:
- Rental Equipment and Supplies
- Specialty Products (Power/HVAC, Trench Safety, Tools)
Brandon Baird
bbaird@ups.com
334-991-2057
Frequently Asked Questions
How do I sign up for/ begin using UPS?
You can complete the new account setup sheet and forward to the linked UPS email address. Then go to UPS.com and create user name and password. If you have questions regarding setup, contact Brandon Baird, bbaird@ups.com.
What is the process to set up my AU Purchasing Card to pay for shipping charges associated with my UPS account number?
You can enter your payment card information into the UPS Billing Center online. Call 1-800-811-1648 or contact Brandon Baird, bbaird@ups.com for additional assistance.
Who do I contact if I have a problem logging into the web site or placing an order?
Call Brandon Baird, AU's account representative at 334-991-2057, or send Brandon an email to bbaird@ups.com.
After I submit my application, how long does it take to activate my account with the UPS contract pricing?
Requests can take up to two weeks, but it is possible that request made prior to Wednesday may have access the following Monday.
I have multiple current UPS account numbers to convert with many new users to "sign up" for the program. Is there a process using the on-line application to accept more than one account number conversion at the time?
If you need to setup multiple users for an account, please contact Brandon Baird, bbaird@ups.com.
My current Shipping Service vendor charges my institution for a pickup service. Will this fee be charged under AU'S contract?
Pick up fees are waived under this contract.
Can I find out how much my shipment will cost?
You can be setup to see your negotiated rates within ups.com or many other shipping interfaces. If you need to complete setup for negotiated rates, please contact Brandon Baird, bbaird@ups.com.
How do I schedule a pick up?
Visit wwwapps.ups.com/pickup/schedule?loc=en_US or call 1-800-PICKUPS (1-800-742-5877)
How do I track my package en route and verify delivery?
Visit www.ups.com/WebTracking/track?loc=en_US
How do I order UPS supplies?
Visit www.ups.com/us/en/help-center/packaging-and-supplies/supplies-forms.page
Can I ship heavy Boxes with UPS?
Yes. UPS packages can be up to 150 lbs, but they can't exceed 108 inches in length or a total of 165 inches in length and girth combined.
Are we required to purchase from the Preferred Vendor contract?
Yes, you are required to purchase from the Preferred Vendor Contract. Once you see the pricing on these contracts, we think you're going to WANT to purchase from them due to their very competitive pricing! Beyond that though, these vendors have been designated as the "Preferred Vendors" for AU for these particular commodities as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon. In some cases, PBS may follow up with you...in others cases, the Preferred Vendor may follow up with you.
Please contact Christalyn Thomas in PBS at 334-844-3711 or send an e-mail to cmc0122@auburn.edu, if you have any additional questions.
VWR International is proud to have been selected as the Preferred Laboratory Supplier for Auburn University. VWR offers a broad range of scientific products, pricing that was analyzed and will provide cost savings, and additional added value services. To support this contract, the following FAQ is designed to provide the basic information to allow the laboratories to take advantage of the agreement. If you need Internet Ordering Help, visit VWR's Internet Ordering FAQ.
Frequently Asked Questions
Who should I contact regarding this agreement?
VWR has set up a team to support the Auburn University agreement, and it is led by your local account representative, Julie Woods. Julie and her field support team can be reached at the following numbers for any technical or product specific questions:
- Phone : 334-703-7268
Email: julie.woods@vwr.com - VWR Education Customer Service Phone: 866-890-8229
Email: education@vwr.com
What does this agreement include?
This competitively bid contract includes scientific chemicals and supplies.
Who do I contact for regular customer service support?
All Auburn University calls will automatically route to the VWR Education Team. The toll free number to reach the Education team is 866-890-8229. Faxes can be sent to 610-728-2267, and emails directed to education@vwr.com.
How can I place orders?
Orders can be placed using University P-Cards. They can be placed live with our customer support team, or online at https://us.vwr.com/. To place orders on line, you will need an active profile, which requires a current account number and University email address. If an order will exceed $2499, a requisition will need to be prepared and approved. Once PBS receives and approves the requisition, Beth Owen will place the order using her P-Card and orders will be charged back to the departments.
What if I don't know my account number?
An order cannot be placed until a valid account number has been identified. Please call your customer support team, or Julie Woods to have an account established.
Will there be any training on using the VWR website?
Yes, VWR has committed to provide on campus training for all interested users. Please look for a schedule of training times/locations for Feb. 1st and 2nd.
When can I expect deliveries, and are there delivery charges?
VWR is committed to deliver in 24-48 hours from our regional distribution centers. The primary distribution center is located in Suwanee, GA. There are no freight charges on standard deliveries to the University.
How are returns and exchanges handled?
VWR has instituted a 'no hassle' policy for the University, and a simple call to the customer service team will lead to an easy return or exchange. Requests involving any credit of $100 or less will be expedited without a need for a return of the product, unless desired by the user.
What suppliers are included in this agreement?
VWR is a distributor for the major manufacturers that you have been accustomed to using, as well as many new and proprietary suppliers. They include but are not limited to: Beckman, Corning, Thermo, BD, Mallinckrodt Baker, Microflex, Labconco, Barnstead, Pall Gelman, Kimble-Kontes, EM Science, 3M, and many more.
Is there a minimum order charge on this agreement?
There are no minimum order charges. We do encourage the bundling of as many items on single orders as possible, as it saves both the University and VWR added costs.
How can I access pricing?
By logging onto the VWR website, and creating a personal profile, you can see Auburn University net prices. To set up a profile, all you will need is an active University account number, and your University email address. See the instructions on accessing vwr.com.
Is this my final pricing?
VWR has built the custom Auburn University website with pricing that was offered on the competitive bid and evaluated by the procurement committee. VWR has made every attempt to address the pricing needs of all departments. In the event that you find our discount program to not address your needs, or a price seems out of line from what you are used to, please alert Julie Woods. We will make every attempt to ensure that you are pleased with the results.
Who do I call for Technical Assistance?
Call the VWR Technical Resource Center at #888-897-5463 for specific support at the following:
- Push 1 for Chemicals
- Push 2 for Chromatography/Filtration
- Push 3 for Life Science
- Push 4 for Safety, Cleanroom and Apparel
- Push 5 for General Lab Supplies
- Push 6 for Instruments and Equipment
Are there any ordering restrictions of VWR products?
Some VWR products require a University license to order. These include some precursor chemicals, radioactives, and syringes. Please contact customer service should a product be identified as limited on the VWR website.
Will VWR provide samples for products not used before?
Yes, just contact Julie Woods. VWR has committed to an aggressive sampling program that will allow you to test products for use in your lab. Equipment demonstrations may be set up should you require them, and on site seminars will be scheduled to allow you to see and test the latest technology.
How will manufacturers be introduced to the University labs?
VWR will host manufacturers on campus on a regular basis, and also organize a "vendor fair" to include a large group of manufacturers pertinent to work being done on Auburn's campus. The first event will be held on February 3, 2010. Please look for more details as the date nears.
Are we required to purchase from the Preferred Vendor contract?
Yes, you are required to purchase from the Preferred Vendor Contract. Once you see the pricing on these contracts, we think you're going to WANT to purchase from them due to their very competitive pricing! Beyond that though, these vendors have been designated as the "Preferred Vendors" for AU for these particular commodities as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon. In some cases, PBS may follow up with you; in others cases, the Preferred Vendor may follow up with you.
Do I still buy specialty gases through Airgas?
Yes, campus should continue to purchase all specialty gases (i.e nitrogen, oxygen, helium) through Airgas, as they hold AU's specialty gas contract.
Please contact Amanda Hallmark at amh0271@auburn.edu in PBS or call 844-3559, if you have any additional questions.
