The end of 2020 marked the completion of the third full year of having a Quality Assurance team and the second full year of having a Change Advisory Board. While both are still relatively new, they are crucial on furthering our efforts to make sure that we provide the best services possible campus wide.
The Change Advisory Board (CAB) meets weekly with a representative from each team within OIT, as well as other IT providers across campus, to review upcoming changes that may have extended impact. Throughout 2020, the Office of Information Technology reviewed 1,701 changes, most of which were fairly low-risk and low-impact. Some of the higher impact projects include items like internet outages to prep for the 100-gig pipeline and the implementation of the new Class List roster application for faculty.
2020 also brought us closer to completing the transition to hosting change control within the ServiceNow system. This will allow for easier communication regarding scheduling conflicts and downtime, not only between IT Providers, but also for the rest of the campus.
The Quality Assurance (QA) Team works on projects across campus to determine that everything is functioning according to expectation and to make sure that users can get the expected results as they run certain programs. In 2020, the QA team worked on 16 projects in varying degrees and captured a total of 332 different requirements across those projects. Throughout testing, the QA team ran 1,552 tests to confirm functionality and located 350 defects that were able to be resolved prior to programs going live.
Some of the projects that the QA team worked on were the implementation of the new Class List roster application, the addition of preferred name and pronoun options across multiple systems, and the ongoing efforts toward establishing Salesforce as the campus CRM database. It can be difficult to implement a new system or upgrade, but the QA team certainly streamlines and simplifies those processes.
| QA Numbers At A Glance |
|---|
| 1,701 total changes reviewed by the Change Advisory Board |
| 10.6% increase in the number of changes discussed over 2019 |
| 16 projects completed with quality assurance participation |
| 1,552 tests executed to confirm functionality |
| 350 defects found and resolved prior to going live, due to testing |
Last Updated: March 04, 2021
