Frequently Asked Questions & Resources

Full Access to the Knowledgebase: https://csm-help.auburn.edu/helpdesk/KB

 

Accounts, Password Changes, Notifications

• Change your Password (Required every 365 days)* - https://csm-help.auburn.edu/helpdesk/KB/View/6137-how-to-change-your-password
• Sync Laptops and Off-campus Computers with New Password - https://csm-help.auburn.edu/helpdesk/KB/View/13636-sync-off-campus-ad-computer-with-new-user-credentials
• Required Password Changes Notifications - https://csm-help.auburn.edu/helpdesk/KB/View/16422-password-expiration-notifications
• Card Access on Mobile Devices - https://csm-help.auburn.edu/helpdesk/KB/View/19216-mobile-tiger-card-ios-apple-watch-and-android
• How to map server drives - https://csm-help.auburn.edu/helpdesk/KB/View/11539-how-do-you-mount-or-map-cosam-drives-in-windows-or-mac

 

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Access Servers and Drives

• Personal Websites - https://csm-help.auburn.edu/helpdesk/KB/View/17064-personal-webpages-for-students-faculty-and-staff
• Accessing S:\ Drive - https://csm-help.auburn.edu/helpdesk/KB/View/1949-connect-or-map-s-drive-department-file-share-drive

 

Backups and File Storage

• Dropbox is not approved storage - https://csm-help.auburn.edu/helpdesk/KB/View/19214-dropbox-is-not-approved-for-au-use
• Box, How To - https://csm-help.auburn.edu/helpdesk/KB/View/511-box-cloud-storage-how-to-faq

 

Classroom & Conference Room Technology

• SCC 202 Room Audio - https://csm-help.auburn.edu/helpdesk/KB/View/15356-scc-202-room-audio
• Sharelink App for macOS (works with Apple Silicon) - https://csm-help.auburn.edu/helpdesk/KB/View/17563-sharelink-app-for-macos-works-with-m1-m2-macs-
• Solstice Screen Sharing - https://csm-help.auburn.edu/helpdesk/KB/View/16335-solstice-screen-share-how-to
• Zoom Recordings Retention Policy – Biggio Center - https://csm-help.auburn.edu/helpdesk/KB/View/11701-
• Windows Virtual Desktop – Classes with Access - https://csm-help.auburn.edu/helpdesk/KB/View/20938-fall-2023-classes-with-access-to-windows-virtual-desktop

 

Email

• Access Shared or Departmental Email Accounts - https://csm-help.auburn.edu/helpdesk/KB/View/13774-accessing-shared-or-department-email-account
• Email Sending Limits - https://csm-help.auburn.edu/helpdesk/KB/View/20919-email-sending-limits-mail-merge-large-distribution-lists-increasing-daily-limit
• Error 550 5.1.8 Access Denied - https://csm-help.auburn.edu/helpdesk/KB/View/18356-550-5-1-8-access-denied-bad-outbound-sender
• Missing Email - https://csm-help.auburn.edu/helpdesk/KB/View/17659-email-is-missing-from-outlook
• Outlook is slow, mail and calendar are not updating - https://csm-help.auburn.edu/helpdesk/KB/View/19753-outlook-performance-issues-in-a-cached-exchange-mode-ost-or-pst-file
• Reporting Phishing and Junk Email - https://csm-help.auburn.edu/helpdesk/KB/View/17579-phishing-junk-emails-how-to-report-to-oit-security

 

 Printing

• Only Auburn Provided Windows PCs - https://csm-help.auburn.edu/helpdesk/KB/View/448-how-to-connect-to-cosam-network-printers-from-windows
• Personal Computers, Macs, Linux - https://csm-help.auburn.edu/helpdesk/KB/View/362-setup-printing-to-cosam-printers-and-copiers-mac-linux-personal-computers

 

Research Resources

• Linux – Multi-user Desktop – HPC Servers - https://csm-help.auburn.edu/helpdesk/KB/View/1047-cosam-linux-servers-thinlinc-and-ssh-
• CR1, CR2 – Temporary Access Methods - https://csm-help.auburn.edu/helpdesk/KB/View/20800-temporary-access-methods-for-cr1-cr2
• CR2, Mounting Instructions - https://csm-help.auburn.edu/helpdesk/KB/View/17963-mounting-cr2-storage-for-users
• CRS to ARC Transition - https://csm-help.auburn.edu/helpdesk/KB/View/20717-crs-to-arc-transition-for-users
• Globus transfers between Hopper, CRS, and Other Sites - https://csm-help.auburn.edu/helpdesk/KB/View/3082-globus-transfer-between-hopper-and-other-sites
• Temporary Scratch Space - https://csm-help.auburn.edu/helpdesk/KB/View/10010-temporary-scratch-storage

 

Security Standards and Policies

• Annual Cybersecurity Training - https://csm-help.auburn.edu/helpdesk/KB/View/13948-annual-cyber-security-training-faq
• Mac Endpoint Management, JAMF FAQ - https://csm-help.auburn.edu/helpdesk/KB/View/20007-jamf-pro-faqs
• PII Monthly Required Scans - https://csm-help.auburn.edu/helpdesk/KB/View/17110-spirion-monthly-scan-and-remediation-information
• Endpoint Management Standards, Compliance, Software Patches - https://csm-help.auburn.edu/helpdesk/KB/View/16194-endpoint-management-minimum-security-compliance-software-patches-and-remediation
• Website Blocked by OIT Security - https://csm-help.auburn.edu/helpdesk/KB/View/3699-website-blocked-by-cisco-umbrella
• VPN use in China is Restricted - https://csm-help.auburn.edu/helpdesk/KB/View/20767-global-protect-vpn-access-from-china-is-restricted

 

Software Resources

• All Software must be vetted every 3 years - https://csm-help.auburn.edu/helpdesk/KB/View/14733-software-vendor-vetting-process-overview
• Adobe Creative Cloud for Students - https://csm-help.auburn.edu/helpdesk/KB/View/11668-adobe-creative-cloud-suite-including-acrobat-pro-dc-for-students
• Adobe Creative Cloud for Employees (Not Students)* - https://auburn.service-now.com/it?id=sc_cat_item&table=sc_cat_item&sys_id=85a0a2cb1b040d5069bb3227dc4bcb2b
• LastPass Password Manager (Free) - https://csm-help.auburn.edu/helpdesk/KB/View/3003-lastpass-password-manager
• Mathematics Online (Free) Students, Faculty, & Staff - https://csm-help.auburn.edu/helpdesk/KB/View/8152-mathematica-online-free-for-students-faculty-and-staff
• Matlab Campus Site-License - https://csm-help.auburn.edu/helpdesk/KB/View/8999-matlab-software-campus-wide-license-
• Microsoft Office – Office 365 - https://csm-help.auburn.edu/helpdesk/KB/View/1107-install-the-latest-version-of-microsoft-office-office-365-o365-
• Overleaf (Tex Editor) Campus Site License - https://csm-help.auburn.edu/helpdesk/KB/View/10462-overleaf-campus-license-latex-editor
• Using JAVA - https://csm-help.auburn.edu/helpdesk/KB/View/12169-using-java-at-auburn-university
• Windows Virtual Desktop Available Software (Academic Courses Only) - https://csm-help.auburn.edu/helpdesk/KB/View/20061-

 

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WIFI

• Android OS v11 Issue on AU_WIFI - https://csm-help.auburn.edu/helpdesk/KB/View/12765-au-wifi-on-android-os-version-11
• Android or Linux WIFI Settings - https://csm-help.auburn.edu/helpdesk/KB/View/3847-android-and-linux-au-wifi-settings

 

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