Much of the technology on Auburn University's campus operates due to behind-the-scenes work. A great deal of time and effort goes into making sure business and administrative operations run as smoothly as possible. Several groups fall into this category, including the executive leadership, the administration team, all of the enterprise application teams, the web support team, and the identity and access management team. They provide a wide variety of services, but together they help keep Auburn University running the way that it should.
In 2019, the Office of Information Technology formalized its first official Strategic Plan designed to cover plans for the 2021-2024 timeframe. It outlines 5 primary goals and 27 subgoals, all of which are designed to align with Auburn University's Strategic Plan. The primary goals are:
Click here to read the 2020-2024 Information Technology Strategic Plan for Auburn University.
Enterprise Systems is primarily responsible for the University's Enterprise Resource Planning (ERP) system, Banner, and its related and underlying systems. Throughout 2021, the ERP group stayed extremely busy closing 572 incident tickets and fulfilling 687 service requests. A part of those requests was writing code, interfaces, and reports to help in the delivery of $20M of Emergency Relief Funding to 9,593 students. Maintenance and upgrades to Banner, DegreeWorks, Oracle, and Xtender are projects to themselves, but other projects and initiatives completed in 2021 included:
EndPoint Solutions and several OIT teams, including collaboration with Distributed IT units, worked together to provide system management and security improvements. Some of these projects and initiatives included:
Providing direct support to customers is a major element of any IT organization. In addition to the IT Service Desk mentioned on the Student Education page, OIT also offers endpoint support.
The Service Delivery team had significant projects go live in 2021. The ServiceNow group launched the Agent Now mobile app, which enables all IT agents to deliver support from anywhere. The group also went live with enhancements to the Change Management process, several AU Software Request Forms, and the software matrix.
The SharePoint Admin was quite busy developing enhancements to Vendor Vetting (Distributed IT are now involved in the approval process), University Awards, Promotion & Tenure, Professional Improvement Leave, COVID Forms, and Chemical Engineering Graduate Annual Reporting.
The WordPress migration to the cloud project ramped up in 2021 and should finish in 2022.
The Identity & Access Management (IAM) team oversees the management of electronic identities for Auburn University employee, students, and affiliates and what systems they have access to. They also oversee the access management systems, such as Duo (multi-factor authentication) and CAS (single sign-on). 2021 was a project-heavy year, which saw the following:
The IAM team also worked on enhancing the onboarding and off-boarding process for employees through email notifications about their account information.
Administration Numbers at a Glance |
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84.25% of users responded to new password aging notifications |
4,227 configuration changes implemented to improve our ticketing system |
338 web support incident or service request tickets resolved or fulfilled |
3,122 sets of duplicated user data removed from the Banner system |
702 new computers deployed to campus units |
34 Technology Classrooms refreshed; 14 New Technology Classrooms added |
1,504 laptops moved to Intune Management |
3,097 knowledge base articles available on the OIT Website |
Last Updated: March 30, 2022