Parking Services will provide free on-campus motorist assistance services. These services include jump starts for vehicles with dead batteries as well as aid in opening a vehicle when the keys are locked inside, except for vehicles that are equipped with side air bags, while on University property. Parking Services is not able to offer flat tire assistance.
These on-campus services are available Monday – Friday 6 a.m. to 10 p.m. Motorist assistance services are not available on football game days, during other special events, or when the University is closed. Faculty, staff, students and visitors needing assistance should call (334) 844-4143 between 7:15 a.m. - 4:15 p.m. and (334) 740-2077 outside of the main office hours. The person will be required to sign a waiver of liability prior to receiving assistance. When calling for service, the person will be asked to provide their name, location of the vehicle, make, model, and color of the vehicle along with the license plate number and how long the person will be with the vehicle. Response time will depend on the location of the nearest Parking Services vehicle at the time of the request, but every effort will be made to give a speedy response.
The person is encouraged to stay with their car in a safe location. Parking Services Officers have received training in auto assistance procedures but are not considered mechanics or experts in this field. If the person has an issue with signing the waiver of liability, they will be advised to call an off-campus vendor for assistance.
Motorists should remember that the first step in any issue requiring motorist assistance is to attend to safety. Do not attempt to address concerns in traffic or under any other situation where the motorist or others may be in danger. Call 911 immediately in any circumstance where the condition of the vehicle or its placement may cause harm to the motorist or others.