Testing Services encourages our service users to utilize the support services provided by our online vendors for exam issues. The support provided by vendors is available 24/7 and issues can be resolved quickly when contacted directly. Biggio Testing Services still provides user support for on-site testing issues and reference information for all testing platforms. Please use contact information below to reach the desired provider.
Smarterproctoring Faculty Support Contact
For problems with integration with Canvas, exam edits, and exam set-up.
If your request is urgent or at any point becomes urgent, please utilize "Live Chat" rather than "Leave a Message" or replying via Email.
If you do not see the "Live Chat" option on your screen, it can also be found under "Support" -> "Get in touch" on the Smarterproctoring Self-Help Websites Listed Below
ProctorU Support Contact for Faculty and Students
Online proctoring issues that include scheduling, technical, passwords, and fees.
Please keep in mind, faculty and student support is available 24/7 for requests pertaining to exam changes, escalations, password issues, and student scheduling, among others. For immediate assistance, please utilize the Live Chat within your account. Otherwise, you can call 855-772-8678 or visit ProctorU Support .
Biggio Testing Services Support Contact
Any issue related to onsite testing, online proctoring vendor inquires, proctoring resource information or if you’re unsure of the testing issue.
Email BTCTEST@auburn.edu for non- urgent issues, inquiries regarding all proctoring options, On-site Biggio Testing Services proctoring needs. For urgent or immediate attention during normal office hours please call 334-844-3151.
We urge vendor support be contacted for issues that occur outside of normal office hours.
